FAQ's About Invoicing
1. Why does my numeric keypad (on the right side of my keyboard) not work when I'm entering invoices?
Why does my Numeric Keypad (on the Right Side of my Keyboard) not work when I'm Entering Invoices?
Lynx is designed for rapid entry of invoices, especially if you use the numeric keypad. If the keypad is not "working" it's because it's not activated.
Simply press the 
key until the Num Lock light is illuminated and you're ready to go.
2. Why aren't my deliveries showing up on the Customer reports?
3. Can I enter invoices and payments early in the year even though I haven't closed the previous year yet?
4. Why is it that when I enter a payment at the same time I enter a delivery to an Open Item account, the payment isn't applied?
Why is it that when I Enter a Payment at the same time I Enter a Delivery to an Open Item account, the Payment isn't Applied?
After entering the payment and reference number, you need to make sure you left-click on one of these buttons:
or. . .
This will then apply the payment to the invoice.
If you don't select one of these and just left-click the 
button, the payment will not be applied.
5. On a pre-buy delivery, the pre-buy gallons left on the customers Account Preference window were not reduced to reflect the gallons delivered. Why?
6. Why have most of my price codes disappeared when entering a Delivery Invoice?
Why have most of my price codes disappeared when entering a Delivery Invoice?
Check your Invoicing Preferences to see if 
is checked or not.
By selecting "Yes", only those products included in the Default Product Group selected above will be shown in the drop-down list. If you select "No", the drop-down list will include ALL of your products.
7. Why aren't a customer's "Over 30", "Over 60", and "Over 90" labels updating accurately on their ledger?
Why aren't a customer's "Over 30", "Over 60", and "Over 90" labels updating accurately on their ledger?
In Lynx, "over" refers to days over the due date of an invoice.
In the example above, even though the customer received the invoice on 11/01/19, the "current" debt will not start until 02/25/20, eventually becoming "Over 30" on 03/25/20, "Over 60" on 04/25/20 and so on.
Due date defaults are all accessed through setting up terms in lynx. For help on this, please see Overview of Terms.